TOPTOY® Official Store - Frequently Asked Questions
Everything you need to know about our premium fashion collections, shipping, and service.
How long does shipping take for my order?
Standard shipping typically takes 5-10 business days. Expedited shipping options are available at checkout for delivery within 2-4 business days, depending on your location.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to start your process.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our size chart to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay, as well as 'Buy Now, Pay Later' options like Klarna and Afterpay.
Are your materials sustainably sourced?
At TOPTOY®, we are committed to quality. Many of our collections utilize organic cotton and recycled fabrics. Check the 'Material & Care' section on specific product pages for more details.
Can I track my order once it has been shipped?
Yes! Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.