Frequently Asked Questions
Everything you need to know about your TOPTOY® experience.
Are all products in the store authentic?
Yes, as the TOPTOY® Official Store, we guarantee that 100% of our products are genuine, original, and sourced directly from our manufacturing facilities.
How long does shipping take?
Orders are typically processed within 1-3 business days. International shipping generally takes 7-15 business days depending on your location and selected shipping method.
What is your policy on 'Blind Boxes'?
Blind box items are shipped at random and cannot be specified. Due to the collectible nature of these products, returns or exchanges are only accepted if the item is confirmed to have a manufacturing defect.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout process.
Can I track my order?
Absolutely. Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your package's journey.
What should I do if my item arrives damaged?
Please contact our customer support team within 48 hours of delivery with photos of the damaged item and packaging. We will arrange for a replacement or refund as quickly as possible.